ERR_REFUND_FAILED

ERR_REFUND_FAILED

Description

The refund request was rejected by the payment gateway.

Common Causes

  • Original transaction not found or already refunded
  • Refund amount exceeds original payment amount
  • Gateway API credentials invalid or expired
  • PayTR: refund window expired (varies by bank)

Resolution

  1. Verify the original transaction exists in the transaction log
  2. Check refund amount does not exceed original payment
  3. Review WooCommerce logs for detailed error message from the gateway
  4. If partial refund, try a smaller amount
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